FAQ
Frequently Asked Questions
Q: I want to know the schedule from placing an order to shipping an order.
A: Please refer to the “SCHEDULE FOR PLACING AND SHIPPING AN ORDER” for details.
Q: What if I don’t receive a confirmation email?
A: It may take longer to send an order confirmation email when we have many orders at once. Please wait for a while and check your inbox again.
Q: I want to know when I can get the product I ordered.
A: It usually takes four to six weeks. We make products after the order confirmation.
It is totally a made-to-order system. The jewelry is handmade with profound attention by our skillful Japanese craftsmen and delivered to you.
Q: I want the product shipped to another location other than my home address.
A: Please indicate the delivery address when you place your order.
Q: What is the standard of the ring size?
A: We use the American ring sizing for both men’s and ladies’ rings.
Please refer to “ABOUT RING SIZE” for details.
Q: What are the payment options?
A: We use PAYPAL payment system only.
Please refer to PAYPAL’s website at https://www.paypal.com/
Q: Can I request a ring size change and other changes after receiving the products?
A: We are sorry but we are not able to accept any changes including the ring size change after the confirmation of the order.
Q: Can I return the products after receiving them?
A: We are very sorry but we are not able to accept any returns.
Q: Is a certificate of authenticity for the diamonds sent with the product?
A: Please refer to “ABOUT CERTIFICATE OF AUTHENTICITY” for details.
Q: I want to see the products directly in a store and decide whether I want to make a purchase. So please provide information regarding retail stores.
A: We don’t have any retail stores outside Japan.
l Please contact us at question-aaw@faro-co.jp via email for further questions.
